Frequently Asked Questions

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Some restrictions apply.

How do I initiate a return?

Log into your account, go to your orders, and select "Return Item." Follow the instructions to generate a return label.

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive your return. The funds may take an additional 2-5 business days to appear in your account.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track orders and save your preferences.

How can I change my order?

You can modify your order within 1 hour of placing it. Contact customer service for assistance.